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Waterford Hotel Group promotes Jhenny Pierre to General Manager of Courtyard by Marriott Warwick

Waterford Hotel Group promotes Jhenny Pierre to General Manager of Courtyard by Marriott Warwick


Waterford Hotel Group has promoted Jhenny Pierre to be General Manager for the 92-room Courtyard by Marriott in Warwick, RI. As General Manager, Ms Pierre will be responsible for all of the hotel’s operations, sales, and administration, as well as the associates employed at the property. Courtyard Warwick is professionally managed by Waterford Hotel Group, a national hotel and convention center management firm. Ms Pierre joined the Waterford Hotel Group team as a Guest Service Agent at the Residence…

Sands Resorts Macao and Marina Bay Sands to exhibit at IMEX America 2017

Sands Resorts Macao and Marina Bay Sands to exhibit at IMEX America 2017


Resorts Macao, along with Singapore sister property Marina Bay Sands, will have a joint booth at key travel industry event IMEX America 2017 being held at Sands Expo in Las Vegas from October 10–12, 2017, to promote the two leading meeting destinations. Visitors to the trade show can learn more about Sands Resorts Macao and Marina Bay Sands’ highly competitive meeting and event offerings, as well as exciting hospitality and entertainment facilities. One of the biggest events of its kind on the calendar,…

Infographic: Top five core duties a hotel manager should focus on

Infographic: Top five core duties a hotel manager should focus on


A hotel manager’s duty always varies as per the property type. Successful hotel managers are aware of all the fundamentals that go behind the smooth running of a hotel property. Hotel managers play a central role in efficiently running the hotel and therefore need a range of skills to succeed. They know great customer experience cannot be built in a day. Nor can the superior performance of team members be honed within weeks. Successful managers know how to prioritize things and avoid undesirable…

Guestline announces Chief Technology Officer appointment and huge investment in development

Guestline announces Chief Technology Officer appointment and huge investment in development


Global hospitality software business Guestline announces the appointment of Andrew Metcalfe to the new role of Chief Technology Officer and a commitment to double its UK-based development team. The senior appointment for the business, and ambitious growth plans, come as Guestline expands further to support a more diverse range of new clients, including large hotel groups, universities, a wide selection of serviced accommodation providers and a growing number of international hotels. Mr Metcalfe…

Le Bristol Hotel Beirut announces partnership with Preferred Hotels & Resorts

Le Bristol Hotel Beirut announces partnership with Preferred Hotels & Resorts


With more than 65 years of luxurious experience on the Lebanese market, Le Bristol Hotel stood out to be the icon in the heart of Beirut. All over years of operations, this contemporary hotel welcomed guests from the four corners of the world. On August 31, 2017, Le Bristol Hotel and Preferred Hotels & Resorts held a press conference to announce a new partnership, with Le Bristol Hotel being accepted into membership as the newest experience within the Preferred Hotels & Resorts LVX Collection.…

Katy Viner joins Flat Cap Hotels as Events and Sales Manager at The Courthouse, Cheshire

Katy Viner joins Flat Cap Hotels as Events and Sales Manager at The Courthouse, Cheshire


Flat Cap Hotels is delighted to announce the appointment of Katy Viner as Events and Sales Manager at The Courthouse Hotel, Knutsford. Ms Viner brings more than 20 years experience in the hospitality industry into her new role and will focus on driving new sales and creating opportunities for growth at the newly launched hotel. Ms Viner has a strong track record in sales, most recently working as Wedding, Events & Reservation Manager at Belle Epoque Ltd, where she was responsible for dealing…

Four Seasons launches first Pop Down in Toronto

Four Seasons launches first Pop Down in Toronto


With all eyes on Toronto during the city’s annual film festival, Four Seasons Hotels and Resorts staged a surprise four-day experience highlighted by a one-night only celebration of artistry and imagination in the heart of the city. The event marked the launch of Four Seasons Pop Down, a new global series of immersive experiences that will bring Four Seasons to unexpected settings all over the world, transforming unusual spaces and creating one-of-a-kind events and experiences. “Give our people…

HSMAI celebrates 90th anniversary, honors leaders

HSMAI celebrates 90th anniversary, honors leaders


The Hospitality Sales and Marketing Association International (HSMAI) celebrated 90 years of fueling sales, inspiring marketing, and optimizing revenue, and honored current leaders and chapters at HSMAI’s 90th Anniversary Celebration Dinner on September 6, 2017 at Lansdowne Resort & Spa in Leesburg, Virginia. The Greater New York Chapter was named Chapter of the Year and the University of Memphis was honored as Collegiate Chapter of the Year. Other “Chapter Best of the Best” award winners were…

Extended-stay hotels set for substantial growth according to US hotel construction pipeline

Extended-stay hotels set for substantial growth according to US hotel construction pipeline


Through the first half of the year, there are 1,288 projects/136,649 rooms of extended-stay projects in the US hotel construction pipeline according to Lodging Econometrics (LE). 400 projects/44,738 rooms are under construction, and account for 26 per cent of all projects under construction in the total pipeline. 643 projects/68,242 rooms will start construction in the next 12 months while an additional 245 projects/23,669 rooms are in early planning. Home2 Suites by Hilton currently has 343 projects/35,845…

Hotel Equities names Susan Greenberg Regional Director of Sales in Texas

Hotel Equities names Susan Greenberg Regional Director of Sales in Texas


Atlanta-based Hotel Equities has recently named Susan Greenberg as the Regional Director of Sales for a portfolio of the firm’s hotels in Texas. She reports to Drew Salapka, Vice President of Sales & Revenue Generation. Responsible for all sales, marketing, public relations and market share growth for the firm’s growing Texas portfolio, Ms Greenberg directs the firm’s sales teams to peak performance. “Susan is an award-winning professional who brings a wealth of experience and impeccable credentials…

Situated on a historic site once inhabited by the German Templar Society, The Orient Jerusalem debuts

Situated on a historic site once inhabited by the German Templar Society, The Orient Jerusalem debuts


Isrotel, Israel’s leading hotel chain, debuts The Orient Jerusalem, their only property located within the country’s capital city. The property marks the latest addition to the brand’s Exclusive Collection, which is solely comprised of five star hotels (Cramim, Beresheet, Carmel Forest Spa Resort, Royal Beach Tel Aviv, and Royal Beach Eilat). Positioned in Western-Jerusalem’s storied German Colony, one of the city’s most vibrant, upscale, and sought-after neighborhoods, The Orient Jerusalem sits…

A global perspective on revenue management

A global perspective on revenue management


Global is a big word and now that we have your attention I want to define global in a hotel setting. Global refers to all sources of revenue and their corresponding profit picture. A global perspective on revenue management yields the highest possible profit because we understand and apply a bigger view to our business. I think the title and buzz word that has our industry locked on “revenue management” is entirely the wrong way to look at it. It is not revenue we are after, it is profit. Revenue…