Ranked #33 of 263 hotels
Job Work/Life Balance
There are people who are warm and kind. Working culture is like a family however only to those rank & file people. Great Hotel and the name itself is awesome to put on your resume.
Communication breakdown between management and staff. Directions and messages are not clear enough and often work late and extra but was not appreciated. Long hours and yet management often unappreciative.
You will learn the hardknocks of life as the supervisors and many managers do not shy away from yelling and the culture is that it is condoned even in front of guests. Only a few supervisors, mostly the Fillipino ones are willing to pass on knowledge and skills. A lot of the Junior staff who are here for logn time, especially interns can be nice to fellow colleagues.
Employees are expected to know anything and everything from the time they join. Hours are min 12 hours for full time staff and for PT staff, it can be whole day shifts or min 6 to 8. Due to age of hotel, very manual and Service staff are expected to take on staff normally done by stewarding such as washing dishes and polishing and wiping all cutlery. Be expected to be abused mentally and physically by supervisors especially the local malay supervisors who see themselves as superior beings who think people who join, owe them a living. I have once had a glass broken in front of me in full view of guests by a supervisor who cannot accept that he must support those working under him. The supervisors and managers may also refuse to conform to uniform expectations and are very inconsistent in their conduct and instruction. They further do not appreciate any staff working for them at all. Progession is almost none at all as people are expected to work at least 5 years and have decent number of recognition by guests in order to even move up one rank higher. Staff normally leave in 1 year or less compared to other hotels in the country and environment can definitely be hostile even though it is better in 2017 compared to 2016. It is true that the hotel is becoming money minded and there is disconnect between management and staff. There is expectation of achieving awards such as Michelin star but the hotel doesn't want to spend the money or wants to maximize revenue regardless of costs involved.
You learn at a fast pace and time passes by very quickly. In one year, you can learn more than if you'd joined any other chain hotel. Certain supervisors and management are nurturing and take the time to groom you, but only a select few. The hotel is one of the top luxury hotels in Singapore and brand recognition is strong.
Owner of the hotel is not shy about yelling at hotel staff at the top of his voice in front of the guests and likes to humiliate them. He recently ordered the management to gather in front of a tree that had been pruned too short for his liking and scolded them in public. Sees guests as cash cows and numbers instead of actual hotel guests. Tends to look down on others that are not as rich as him as lesser humans. The management is usually nice but you can see them being pressured, and they are slowly becoming as money-minded as him.
You will know once you work here but what I can tell you that the canteen food is very poor and just be careful who you make friend or your own department or other department staff who is buyers and backstab but you will see once you work here 2 or 3 months in the F&B department here
You make stupid mistake once or twice you will led to get a final warning,manager might not care about you complaining to them about the problem and could change the whole story when things get bad to worst and also a director who doesn't understand the story behind every problem but know only the bad things about it so just prepare to resign or get terminated easily
Possibility to work with famous and important people/companies worldwide
- Work-life balance is missing at all, management does not care about you and treats you like its property